Terms of Service

1. About these terms

Zortal is operated by Bhadala Capital Private Limited, a company registered in India ("Zortal", "we", "us" or "our"). These terms govern your use of zortal.io, the Zortal web app, our mobile app, and the websites, hosting and domains we provide (together, the "Service").

By creating an account or using the Service, you agree to these terms and to our Privacy Policy. If you use the Service for a business or organisation, you agree on its behalf and confirm you are allowed to. You must be at least 18 years old. If you don't agree, please don't use the Service.

2. Your account

• Give us accurate details and keep them up to date.
• Keep your sign-in details safe. You are responsible for what happens in your account, including what editors you invite do on your sites. Tell us straight away at hello@zortal.io if you think someone else has accessed it.
• If you hand a site over to someone else, they become its owner and these terms apply to them for that site.

3. The Service

Zortal helps you build, edit, host and run websites, with AI and by hand. The free plan lets you build and preview sites on a Zortal address, within the limits shown on our pricing page. Site Pro adds publishing on your own domain and the other features listed there.

We keep improving the Service, so features may change. We may also suspend or retire a feature; where that removes something you have paid for, we'll give you reasonable notice. Some features may be marked as beta, and may not work as reliably as the rest.

4. Plans, billing and renewals

• Prices. Site Pro is priced per site, per year. The price you see at checkout includes taxes and is what you pay.
• Payment. Payments are handled by our payment provider, which acts as the merchant of record. Its checkout terms also apply to your purchase.
• Renewal. Site Pro renews automatically each year until you cancel. You can manage or cancel it at any time from your billing page, or by emailing hello@zortal.io.
• Price changes. We may change our prices. A new price applies to your subscription only from your next renewal after we tell you about it — never to a period you have already paid for. If you don't want to renew at the new price, cancel before the renewal date.
• Cancelling. When you cancel, Site Pro stays active until the end of the period you have paid for.
• Refunds. If you're not happy, email hello@zortal.io and ask for a refund. We look at each request individually and approved refunds go back to your original payment method. Domain registration fees can't be refunded once the domain is registered. Nothing here limits any refund right you have under the law where you live.
• When Pro ends. If Site Pro ends — because you cancelled, a payment failed or it wasn't renewed — the site moves back to the free plan. It stays available on its Zortal address, and your custom domain stops pointing to it.

5. Domains

• You can connect a domain you already own, or buy one through Zortal. We register domains you buy through our registrar partner, and each domain is also subject to the rules of its registry.
• A domain you buy through Zortal is yours for as long as you keep renewing it. It is registered for the period you paid for; to keep it, renew it before it expires. A domain that isn't renewed may be released, and someone else may then register it.
• When Site Pro and a domain are bought together, the first year of the domain is included. From the second year, Site Pro and the domain renew separately.
• If you want to move a domain you bought through us to another provider, email hello@zortal.io. Registries don't allow a domain to be transferred in the first 60 days after it is registered or transferred.

6. Your content

• You own your content — what you tell us about your business, and the text, images, files and posts on your sites.
• Permission to run the Service. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, adapt and display your content, and to send it to our service providers, only as needed to provide the Service to you. This licence ends when your content is deleted, except for copies in backups until they expire.
• Your responsibility. You confirm you have the rights to everything you upload or publish, and that your sites and what they say are lawful and accurate.
• Your visitors. Your sites may collect information from visitors through forms and chat. You decide what to collect, and you are responsible for telling your visitors how you use it and for following the privacy laws that apply to you. We handle that information for you as described in our Privacy Policy.
• A copy of your data. While your account is open, you can ask us at hello@zortal.io for a copy of your content and your sites' files. Once your account is deleted, your data can't be recovered.

7. AI-generated content

• Zortal uses AI to write and build parts of your sites. AI can make mistakes. Review what it produces — especially facts, prices, claims and contact details — before you publish. You are responsible for what your published sites say.
• As between you and us, you may use the AI output we generate for your sites as your own. Others may receive similar output, so we don't promise that it is unique.
• Stock images we add to your sites come from licensed libraries and may be used on those sites.

8. Acceptable use

You may not use the Service to:

• break the law, or help anyone else break it;
• publish content that infringes others' rights, or that is defamatory, hateful, harassing or sexually exploitative;
• impersonate a person or organisation, or run phishing, scams or fraud;
• send spam, or distribute malware or harmful code;
• collect visitors' personal information without telling them;
• interfere with the Service — for example by overloading it, probing its security, scraping it, or reverse-engineering it;
• get around our limits, or resell the Service without our written permission.

If you break these rules, we may remove content, take a site offline, or suspend or close your account. Where we reasonably can, we'll tell you first and give you a chance to put things right.

9. Our property and your feedback

The Service — including our software, templates, designs, brand and logos — belongs to us and our licensors. You may use the templates and design elements we place in your sites as part of those sites. These terms don't give you any other rights in our property.

If you send us feedback or ideas, we may use them freely, without paying or crediting you.

10. Ending the agreement

• You can stop using the Service at any time, and ask us to delete your account by emailing hello@zortal.io. See how account deletion works.
• We may suspend or close your account if you seriously or repeatedly break these terms, if we are required to by law, or if continuing would put other users or the Service at risk. Unless the law or the risk prevents it, we'll tell you first and give you a reasonable chance to ask for a copy of your data.
• When your account is closed, your sites stop being available. Sections 4 (amounts owed), 6, 9, 11, 12 and 14 continue to apply.

11. Disclaimers

We work hard to keep the Service running well, but we provide it "as is" and "as available". To the extent the law allows, we don't give any warranty that the Service will be uninterrupted, error-free or fit for a particular purpose, or that AI output will be accurate. Some laws don't allow these exclusions, so they may not all apply to you.

12. Limitation of liability

To the extent the law allows:

• we are not liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill; and
• our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

Nothing in these terms limits liability that can't be limited by law, such as for fraud.

13. Indemnity

If someone makes a claim against us because of your content, your sites, or your breach of these terms or of the law, you agree to cover our reasonable losses and costs from that claim. We'll tell you about the claim promptly and let you take part in handling it.

14. Law and disputes

These terms are governed by the laws of India. If a dispute arises, please contact us first at hello@zortal.io so we can try to resolve it. If we can't, the courts at Jaipur, Rajasthan have exclusive jurisdiction — but if you are a consumer, you keep any protection and any right to bring a claim where you live that your local law gives you.

15. Other terms

• Changes to these terms. We may update these terms. We'll change the "Last updated" date above, and tell you by email or in the Service before a significant change takes effect. If you keep using the Service after that, the new terms apply.
• Third-party services. The Service links to and relies on services run by others. Their own terms apply to your use of them.
• Notices. We may send you notices by email or in the Service.
• Whole agreement. These terms and our Privacy Policy are the whole agreement between you and us about the Service. If a part of these terms can't be enforced, the rest still applies. If we don't enforce a right straight away, we haven't given it up. You may not transfer these terms to someone else without our consent; we may transfer them to a successor of our business.

16. Contact us

• Bhadala Capital Private Limited
• 1204B, Anand Prima, Haldighati Gate, Pratap Nagar, Jaipur, Rajasthan 302020, India
• Email: hello@zortal.io